Introduction

Welcome to AmaarShop ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (http://www.amaarshopbd.com) or use our mobile application (the "App"). Please read this policy carefully.

Information We Collect

We collect personal information that you voluntarily provide to us when you register on the App, place an order, express an interest in obtaining information about us or our products, or otherwise contact us.

• Personal Information: Name, email address, phone number, delivery address, and billing information.
• Health/Sensitive Information: If you order prescription medicines or lab test services, we may collect medical prescriptions or relevant health documents uploaded by you solely for the purpose of verifying and fulfilling your order.
• Device Information: Device ID, IP address, operating system, and app usage data to help us improve our service and troubleshoot issues.
• Payment Information: We collect payment details (e.g., mobile banking or card information) necessary to process your transactions. We do not store your credit/debit card details on our servers; this information is securely processed by our third-party payment gateways.

How We Use Your Information

We use the personal information we collect for the following business purposes:

• To facilitate account creation and the login process.
• To process and deliver your orders (medicines, surgical items, daily shopping, etc.) accurately.
• To request feedback and contact you about your use of our App.
• To manage user accounts, provide customer support, and respond to your inquiries.
• To improve the performance and user experience of our App through data analysis.

App Permissions

To provide you with specific features, our App may request the following permissions:

• Camera & Storage: To allow you to upload images of medical prescriptions, profile pictures, or documents required for specific orders. We only access this when you initiate an upload.
• Network Access: To connect to our servers, sync data, and process payments securely.
• Location (Optional): To help find nearby stores or delivery addresses more accurately.

Note: You can revoke or manage these permissions at any time through your device settings.

Data Sharing and Third Parties

We respect your privacy. We only share your information in the following situations:

• Delivery Partners: To deliver your purchased products to your provided address, we share your name, phone number, and address with our logistics partners.
• Payment Gateways: We use secure third-party payment processors. They handle your transaction data under strict security guidelines.
• Legal Compliance: We may disclose information if required to do so by law or in response to valid requests by public authorities.

Data Storage and Security

Your data is stored on secure servers located in Bangladesh (or appropriate cloud servers). We implement a variety of security measures to maintain the safety of your personal information, including Secure Socket Layer (SSL) technology for data encryption. However, please remember that no method of transmission over the Internet is 100% secure.

Data Retention and Account Deletion (User Rights)

We keep your information for as long as necessary to fulfill the purposes outlined in this privacy policy unless otherwise required by law.

• Your Rights: You have the right to request access to, correction of, or deletion of your personal data.
• Account Deletion: You have the right to delete your account and associated data.
  • You can request account deletion directly within the App via the "Account Settings" or "Delete Account" menu.
  • Alternatively, you can contact us at amarshop2026@gmail.com to request deletion.
  • Upon verification of your request, we will delete your personal information from our active databases within a reasonable timeframe.

Children's Privacy

Our services are not directed to children under the age of 13. Furthermore, purchasing certain medical or surgical products may require the user to be at least 18 years old. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without verification of parental consent, we will take steps to delete that information.

Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices or for operational, legal, or regulatory reasons. The updated version will be indicated by an updated "Effective Date" and will be effective as soon as it is accessible. We encourage you to review this page periodically.

Contact Us

If you have questions, comments, or requests regarding this privacy policy or your data, you may contact us at:

• Email: amarshop2026@gmail.com
• Phone: 01318319610
• Address: Dhaka, Bangladesh